Privacy Policy

Water Gurus Kenya ("Water Gurus", "we", "us", or "our") operates a marketplace connecting customers with water service providers across Kenya. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you register or use the platform, we may collect:

• Account information — name, email address, phone number, and password.
• Profile information — for service providers, business name, address, county/subcounty/ward, years of experience, certifications, and verification documents.
• Location information — county, subcounty, ward, or precise coordinates you choose to share, used to match you with nearby services or providers.
• Transaction information — service requests, quotations, job details, and payment records, including M-Pesa transaction references.
• Communications — messages exchanged through the platform's chat feature, and any correspondence with our support team.
• Usage data — device information, IP address, and how you interact with the platform, collected automatically.

2. How We Use Your Information

• To create and manage your account and role-based access (customer, provider, or admin).
• To match customers with relevant, verified service providers.
• To process payments through our escrow system and facilitate provider payouts.
• To send service notifications, SMS/email confirmations, and OTP verification codes.
• To verify provider certifications and maintain trust and safety on the platform.
• To respond to support requests and resolve disputes.
• To improve platform performance and prevent fraud or abuse.

3. Sharing Your Information

We share information only as necessary to operate the platform:

• Between customers and providers matched on a job (e.g. contact details, job location, quotations).
• With payment processors (including M-Pesa) to complete transactions.
• With SMS and email service providers to deliver notifications and verification codes.
• Where required by law, regulation, or a valid legal request.

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard measures — including password hashing, encrypted connections, and role-based access control — to protect your information. No system is completely secure, and we encourage you to use a strong, unique password for your account.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under Kenya's Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out via our Contact page or email contact@waterguruskenya.co.ke.